Terms of Use

These Terms of Use (“Terms”) are an agreement between you and CrewRated LLC (“CrewRated”, “we”, “us”) and apply whenever you use the CrewRated website, whether or not you have an account. By creating an account or using CrewRated, you agree to these Terms, to the Community Guidelines, which are part of these Terms, and to how we handle information as described in our Privacy Policy. If you don't agree, please don't use CrewRated.

• You must be at least 18 years old to create an account or use CrewRated.
• CrewRated is currently open to pilots only. Membership is available to pilots, and only captains and first officers can be listed in the directory and reviewed. Flight attendants can't currently join or be reviewed. If that changes, we will update these Terms first.
• You may not use CrewRated if we have previously suspended or removed you, unless we agree otherwise.

Accounts. A free account needs an email address that you confirm, and a password. Please use a personal email address, not a work address. You are responsible for keeping your password secure and for what happens under your account. Use one account only, and tell us at privacy@crewrated.app if you think someone else has used yours.

Join CrewRated. To become a member, you choose your airline, answer a short pilot questionnaire, and write a first review of a captain or first officer you've flown with. A moderator reviews your application and first review together and may approve or decline it. Please answer honestly; do not include employee numbers, badge or ID numbers, or other confidential information. You can apply a limited number of times in a period, as shown on the application page.

“Questionnaire Reviewed”. Approval means a moderator reviewed your questionnaire answers. It is not an independent check of your employment, and CrewRated does not verify employment. Reviews by approved members carry the label “Questionnaire Reviewed”.

What members and visitors can see. Anyone can search the directory and see a crew profile's basic details and its number of approved reviews. Only approved members can read review text and scores and write further reviews. Approval can be withdrawn later (section 11).

“Your content” means anything you submit to CrewRated: reviews and scores, application answers, new crew profiles, reports and profile requests. When you submit content, you agree that:

• you review only captains and first officers you have actually flown with on duty;
• your review is honest, professional and based on your own firsthand experience, with opinions written as opinions, and you don't post anything you know or suspect to be untrue;
• you don't include personal information (such as phone numbers, addresses, health or family details), trip, flight or employee numbers, exact dates, security procedures, or anything your airline treats as confidential;
• you don't harass, threaten or discriminate against anyone, and don't comment on appearance, personal life, health, religion or background;
• you don't use CrewRated to report safety violations; those belong with your airline's safety program, your union or the FAA, and reviews alleging them may be removed;
• you have the right to submit the content, and it doesn't infringe anyone else's rights; and
• you follow the Community Guidelines.

You can review each crew member only once. A review can't be edited after it is published. You can withdraw a review that is still waiting for a moderator from My reviews. You are responsible for your content and for any consequences of posting it.

Your name and email address are not shown with your reviews, and the identity of a review's writer is not shown to visitors, to members, or in CrewRated's moderation screens. Only the month a review was published is shown.

Anonymity is not absolute. CrewRated keeps a private link between each review and the account that wrote it, to enforce one review per crew member, moderate fairly, keep the service secure and meet legal obligations. The people who operate CrewRated's database can technically access that link, and we may have to disclose information in response to a valid legal request, such as a subpoena or court order. Details you include in a review can also identify you. The Privacy Policy explains this in full. Write every review as if the person you're reviewing might work out who you are.

You keep ownership of your content. By submitting it, you give CrewRated a non-exclusive, worldwide, royalty-free license to host, store, copy, format, moderate and display it, and to show it in the directory, on crew profiles and in ratings, for as long as it is on CrewRated and as needed to operate and secure the service. Published reviews stay on CrewRated after you delete your account, without any link to your account (section 12), so this license continues for them.

CrewRated does not sell or license individual reviews or individual-level review data, and does not sell reviewer identities. Any aggregated statistics we may publish will not identify reviewers or individual reviews, and we will update our Privacy Policy before any new use of personal information begins.

The CrewRated name, logo and website (other than members' content) belong to CrewRated. You may not copy, scrape or republish CrewRated content in bulk, or use it to build a competing database, without our written permission.

• Every review, new crew profile and membership application is checked by a moderator before anything is published. Moderators may decline or remove applications, reviews and profiles, and correct a profile's details, where content doesn't follow these Terms or the Community Guidelines or creates legal or safety risks. We are not required to publish anything.
• A review that is taken down is hidden immediately. A moderator can restore it during the following 30 days; after that it is permanently deleted and can't be restored. A rejected review is not published and is deleted after 30 days.
• Moderators can't decide applications, reviews or reports involving their own account.
• Moderation decisions are made at CrewRated's discretion. We try to be fair and consistent, but we can't promise to explain every decision.

Report. Approved members can report a published review using its Report link. A moderator reviews each report and may take the review down or leave it published.

Request a correction or removal. Anyone with a free account and a confirmed email, including the person a profile is about, can use “Request a correction or removal” on a crew profile to ask us to correct its details, remove the profile, look at its reviews, or merge it with a duplicate. You don't need to be a member. Moderators don't see who sent a request. You can see whether each of your profile requests is open, resolved or dismissed on your Account page. We can't reply to requests individually.

Removed profiles. If a profile is removed, it and its reviews stop being shown to anyone. We keep the profile record privately so the same person can't simply be added again, and a moderator may restore the profile later if it still has published reviews.

Reports and profile requests are subject to daily limits, and you can have one open request per profile. Please don't misuse them, for example to harass a reviewer or a crew member.

When one person has two profiles, a moderator can merge them after reviewing a preview. Reviews move to the remaining profile and stay anonymous, and the old profile's address forwards to it. If you reviewed both profiles, one of your reviews stays published and the other is kept but not shown, or rejected if it was still waiting for a moderator. When two different people share a name, a moderator can approve a second profile, shown with a number such as “(2)”.

You may not:

• post fake reviews, or reviews you were paid, rewarded or pressured to write;
• review yourself, or ask, pay or pressure others to review someone positively or negatively;
• use more than one account, or delete and recreate an account, to review the same person again or get around limits or moderation decisions;
• coordinate campaigns to raise or lower someone's ratings;
• try to find out who wrote a review, or retaliate against anyone you believe wrote one;
• scrape, copy in bulk, or use automated tools on CrewRated, or try to access data or accounts you aren't allowed to; or
• interfere with, overload or try to break CrewRated's security or operation.

Our commitment. Ratings and reviews can never be bought, boosted, altered or removed for payment. No airline, sponsor, advertiser or crew member can pay to remove, change or promote a review or rating, or to receive different treatment in moderation. Moderation decisions are never influenced by payment, advertising, sponsorship or business relationships.

We may suspend your account, withdraw your membership approval, remove your content, or stop providing CrewRated to you if you break these Terms or the Community Guidelines, if your use creates risk or legal exposure for CrewRated or others, or if we are required to by law. A suspended account can't submit reviews, reports or profile requests. You can stop using CrewRated at any time.

You can delete your account yourself at any time from your Account page. Deletion is permanent and the account can't be restored. When an account is deleted:

• reviews that were already published stay published, with no link to any account, so you won't be able to see or manage them;
• anything still waiting for a moderator is withdrawn and never published; and
• a small private record is kept for 2 years so the same person can't sign up again and review the same crew members again.

Other information is kept or deleted as described in the Privacy Policy. Deleted information isn't necessarily removed from everywhere at once; some records are removed by a regular cleanup process, and copies may remain in routine backups until those expire. Accounts with moderator access must have that access removed before they can be deleted.

CrewRated is an independent platform. It is not affiliated with, endorsed by, or sponsored by any airline, union or regulator.

Reviews and ratings are the opinions of individual members, not statements of fact by CrewRated. We moderate reviews but don't verify what they say, and we don't guarantee that any review or rating is accurate, complete or current. CrewRated is not a safety reporting system and is not a substitute for your airline's processes. Please don't rely on CrewRated alone for decisions about anyone's employment, discipline, qualifications or safety.

CrewRated is provided “as is” and “as available”. To the fullest extent permitted by law, CrewRated disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We don't promise that CrewRated will always be available, uninterrupted, secure or error-free, or that content will never be lost.

To the fullest extent permitted by law, CrewRated LLC and its owners, employees and moderators will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, data, reputation or goodwill, arising from your use of CrewRated or from content posted by others. Our total liability for any claim relating to CrewRated is limited to the greater of the amount you paid us in the 12 months before the claim (if any) or [amount to be confirmed with counsel]. Some places don't allow these limits, so they may not all apply to you.

You agree to be responsible for, and to reimburse CrewRated for, claims and costs arising from content you post or from your breach of these Terms, to the extent permitted by law.

These Terms are governed by the laws of [State — to be supplied], without regard to its conflict-of-law rules. Before starting any formal dispute, please contact us at privacy@crewrated.app so we can try to resolve it informally. Any dispute that can't be resolved informally will be handled in the courts located in [county and state — to be supplied], unless the law where you live requires otherwise. [Any arbitration or class-action terms to be decided with counsel]

We may update these Terms. We will post the updated version here with a new effective date, and for significant changes we will also notify registered members by email when appropriate. If you keep using CrewRated after changes take effect, you accept the updated Terms. If any part of these Terms can't be enforced, the rest still applies.

CrewRated LLC
Delaware, USA
privacy@crewrated.app

Legal notices to CrewRated should be sent to the address above. [Dedicated legal-notice email, if any — to be supplied]